Frequently Asked Questions

Fairy Dog Mama accepts new clients when schedule and service-area availability allow. Please email us to get started.

Fairy Dog Mama primarily serves North Vancouver and West Vancouver. Some specialty services may have more limited availability, so please inquire if you’re unsure whether your location can be accommodated.

Absolutely — many Fairy Dog Mama clients are anxious, reactive, fearful, sensitive, elderly or have other individual care needs.

Please disclose your pet’s behavioural and medical history during the consultation so we can determine whether the requested service is a safe and appropriate fit.

Yes, our business is bonded and insured.

Yes. Courtney remains directly involved in the day-to-day operation of Fairy Dog Mama and is the primary point of contact for clients.

Yes. Fairy Dog Mama uses positive-reinforcement and force-free handling. We do not use intimidation, physical corrections or punitive training tools.

Yes, depending on the dog’s individual needs and the service requested. Fairy Dog Mama has extensive experience caring for reactive, fearful and sensitive dogs.

Safety comes first, and management is always based on the dog’s comfort level, environment and any training plan already established with their qualified positive-reinforcement professional.

Yes. Updates and photos are provided so you know how your pet is doing. Any health, behavioural or safety concerns noticed during care will also be communicated promptly.

When transportation is part of a service, dogs are secured in the vehicle using appropriate restraints and are given suitable space from other dogs when needed. Safety, comfort and each dog’s individual needs are considered during transport.